Privacy Policy — cuci711

1. Overview

cuci711 ("the Company", "we", "us", "our") operates the online gaming platform available at cuci711.club, providing Malaysian players with access to sports betting, live casino, slot games, and lottery products. In providing these services, cuci711 necessarily collects and processes personal data belonging to registered members ("you", "the Player", "the Member").

This Privacy Policy ("Policy") describes in detail the categories of personal data cuci711 collects, the purposes for which that data is processed, the legal grounds upon which processing is based, how long data is retained, the circumstances under which it may be disclosed to third parties, and the rights available to you as a data subject.

cuci711 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection legislation. We do not sell, rent, or trade your personal data with third parties for their independent marketing purposes under any circumstances.

2. Data Controller

The data controller responsible for the personal data processed in connection with your cuci711 account is cuci711 (the Company operating cuci711.club). For all data protection matters, queries, or requests, you may contact us using the details provided in Section 14 of this Policy.

Where cuci711 engages third-party service providers to process data on our behalf (for example, payment processors, KYC verification services, or game providers), those third parties act as data processors under instruction from cuci711 and are bound by data processing agreements that require them to handle your data in accordance with applicable law and this Policy.

3. Personal Data We Collect

3.1 Registration Data

When you create a cuci711 account, we collect the following categories of personal data:

• Identity data: Full legal name, date of birth, nationality, and gender (where required for KYC purposes);
• Contact data: Email address, Malaysian mobile phone number, and residential address;
• Authentication data: Username and encrypted password hash (cuci711 never stores plaintext passwords);
• Identity verification documents: Malaysian identity card (MyKad), passport, or other government-issued identity documents submitted for KYC compliance.

3.2 Transaction and Financial Data

In the course of operating your cuci711 account, we process:

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references;
• Payment method identifiers — such as the last four digits of a bank account, e-wallet account reference numbers for Touch 'n Go, Boost, GrabPay, DuitNow, or FPX, and USDT wallet addresses for cryptocurrency transactions;
• Account balance history and bonus credit and debit records;
• Wagering activity records, including all bets placed, game sessions, outcomes, and stakes.

cuci711 does not store full payment card numbers, CVV codes, or online banking login credentials. All financial transactions are processed through PCI-DSS compliant payment gateway providers.

3.3 Technical and Usage Data

When you access the cuci711 platform, our systems automatically collect certain technical information:

• IP address and approximate geolocation derived therefrom;
• Device type, operating system, browser type and version;
• Session duration, pages visited, features accessed, and click-path data;
• Device fingerprint data used for fraud detection and account security;
• Cookies and similar tracking technologies (see Section 9).

3.4 Communications Data

If you contact cuci711 support via live chat, email, or other channels, we retain records of those communications, including the content of messages and any attachments, for dispute resolution, quality assurance, and compliance purposes. These records may be retained for up to 5 years from the date of the communication.

3.5 Responsible Gaming Data

Where you use cuci711's responsible gaming tools — including deposit limits, loss limits, self-exclusion, or cooling-off periods — we record the settings applied, the date they were activated, and any relevant communications associated with those requests. This data is handled with particular care and is not used for marketing or profiling purposes.

4. How We Use Your Personal Data

cuci711 processes your personal data for the following purposes:

• Account management: To create, maintain, secure, and manage your cuci711 account and facilitate your cuci711 login;
• Service provision: To enable you to access all cuci711 products — sportsbook, live casino, slots, and lottery — and to process bets, deposits, and withdrawals;
• Identity verification (KYC): To verify your identity, age, and source of funds as required under anti-money laundering (AML) regulations and responsible gaming obligations;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, collusion, money laundering, and other prohibited conduct;
• Regulatory compliance: To meet obligations under applicable gaming licensing requirements, AML legislation, and data protection law, including record-keeping obligations;
• Customer support: To respond to queries, resolve disputes, and provide assistance to cuci711 account holders;
• Marketing and promotions: Where you have opted in, to send you information about cuci711 promotions, bonuses, and new game releases via email or SMS. You may withdraw consent to marketing at any time by contacting cuci711 support or using the unsubscribe link in any promotional email;
• Platform improvement: To analyse usage patterns, identify performance issues, and improve the cuci711 platform experience for Malaysian players;
• Responsible gaming: To monitor gaming patterns, enforce self-exclusion and limit settings, and identify players who may be showing signs of problem gambling.

5. Legal Basis for Processing

cuci711 processes personal data on the following legal grounds:

• Contract performance: Processing necessary to provide the cuci711 service you have registered for, including account management, transaction processing, and customer support;
• Legal obligation: Processing required to comply with KYC/AML regulations, gaming licence conditions, and applicable data retention laws;
• Legitimate interests: Processing carried out for fraud prevention, platform security, dispute resolution, and service improvement, where such interests are not overridden by your data protection rights;
• Consent: Processing for direct marketing communications, where we have obtained your explicit opt-in consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

6.1 Third-Party Service Providers

cuci711 may share your personal data with carefully selected third-party service providers who process data on our behalf and under our instruction. These categories include:

• Payment processors and e-wallet providers (Touch 'n Go, Boost, GrabPay, DuitNow, FPX banking partners, USDT gateway providers) for the processing of deposits and withdrawals;
• Identity verification and KYC service providers;
• Fraud detection and anti-money laundering screening service providers;
• Game content providers (such as Evolution Gaming, Pragmatic Play, and other licensed studios) to the extent necessary to facilitate gameplay and dispute resolution;
• Cloud hosting, content delivery, and technical infrastructure providers.

All third-party processors are bound by contractual data processing agreements that prohibit the use of your personal data for any purpose other than the specified service provided to cuci711.

6.2 Regulatory and Law Enforcement Disclosure

cuci711 may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required by law, court order, or regulatory direction, or where cuci711 reasonably believes disclosure is necessary to prevent fraud, money laundering, or other illegal activity. cuci711 will not disclose more data than is strictly necessary for the stated legal purpose.

6.3 No Sale of Personal Data

cuci711 does not sell, rent, lease, or otherwise transfer your personal data to third parties for their independent commercial or marketing purposes. Your data is used exclusively to provide and improve the cuci711 service and to meet our regulatory obligations.

7. Data Retention

cuci711 retains personal data for as long as your account remains active and for a period thereafter as required to comply with legal, regulatory, and contractual obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your cuci711 account and for a minimum of 5 years following account closure, as required under AML and gaming regulatory record-keeping obligations;
• Transaction data: Retained for a minimum of 5 years from the date of each transaction;
• Support communications: Retained for up to 5 years from the date of the communication;
• Technical and usage data: Retained for up to 24 months in aggregate or pseudonymised form for analytics purposes;
• Self-exclusion records: Retained indefinitely to prevent re-registration during an exclusion period and to honour permanent self-exclusion requests.

Where data is no longer required for its original purpose and no legal retention obligation applies, cuci711 will securely delete or anonymise it.

8. Data Security

cuci711 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and the cuci711 platform;
• AES-256 encryption for sensitive data fields stored in cuci711 databases;
• Bcrypt hashing for all account passwords — cuci711 never stores plaintext credentials;
• Role-based access controls limiting internal data access to authorised personnel with a legitimate need;
• Regular security audits, penetration testing, and vulnerability assessments;
• Automated fraud detection and anomalous login monitoring;
• Two-factor authentication available for all cuci711 accounts.

9. Cookies and Tracking Technologies

9.1 What We Use

cuci711 uses cookies and similar tracking technologies (including local storage and session storage) to operate the platform, maintain your login session, remember your preferences, and analyse usage patterns. The categories of cookies used include:

• Strictly necessary cookies: Required for the cuci711 platform to function, including session authentication cookies that keep you logged in during your cuci711 session;
• Functional cookies: Store your preferences such as language setting, preferred game category, and display options;
• Analytics cookies: Collect pseudonymised information about how players navigate and use the cuci711 platform, used to improve performance and user experience. No personally identifiable data is transmitted to analytics providers;
• Security cookies: Used for fraud detection, device fingerprinting, and preventing automated attacks on the cuci711 login system.

9.2 Cookie Management

You may control non-essential cookies through your browser settings. Disabling strictly necessary cookies will prevent the cuci711 platform from functioning correctly. Disabling analytics cookies will not affect your ability to access cuci711 services but will reduce our ability to improve the platform experience.

10. Your Data Subject Rights

Subject to applicable law and certain conditions, you have the following rights regarding your personal data processed by cuci711:

• Right of access: Request a copy of the personal data cuci711 holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data where cuci711 no longer has a lawful basis for processing, subject to regulatory retention obligations;
• Right to restriction: Request that cuci711 restricts processing of your data in certain circumstances;
• Right to data portability: Request a copy of your data in a structured, machine-readable format where processing is based on your consent or a contract;
• Right to object: Object to processing carried out on the basis of legitimate interests, including direct marketing;
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, please contact the cuci711 data protection contact at [email protected]. We will respond to all verified requests within 30 days. We may require identity verification before processing a data subject request to protect against unauthorised access to another person's data.

11. Minors and Age Restriction

cuci711 strictly prohibits the registration or use of the platform by any individual under the age of 21. We do not knowingly collect personal data from minors. If cuci711 becomes aware that a registered account belongs to an individual under 21, the account will be immediately suspended, all balances forfeited, and any collected data will be deleted to the extent not required to be retained for regulatory purposes.

12. International Data Transfers

cuci711 operates with cloud infrastructure and service providers that may be located in jurisdictions outside Malaysia. Where personal data is transferred outside Malaysia, cuci711 ensures that appropriate safeguards are in place to protect your data, including contractual data transfer mechanisms that impose obligations on recipient parties equivalent to those applicable under Malaysian personal data protection legislation. cuci711 does not transfer personal data to jurisdictions that do not offer an adequate level of data protection without implementing appropriate contractual safeguards.

13. Changes to This Privacy Policy

cuci711 may revise this Privacy Policy at any time by posting an updated version to this page with a revised "Last Updated" date. For significant changes that materially affect how we process your data, cuci711 will provide notice via your registered email address or a prominent notification on the cuci711 platform. Continued use of the cuci711 platform after such notice constitutes acceptance of the updated Policy. If you do not agree with any changes, you should close your cuci711 account and discontinue use of the platform.

14. Contact and Data Protection Queries

For all privacy-related queries, data subject rights requests, or concerns about how cuci711 handles your personal data, please contact:

Data Protection Contact — cuci711
Email: [email protected]
Subject line: Privacy / Data Protection Query — [Your Username]

cuci711 takes all privacy concerns seriously and will respond to all legitimate queries within 30 days of receipt. Where a query cannot be resolved satisfactorily, you have the right to escalate the matter to the relevant data protection authority in the jurisdiction applicable to your complaint.